Swets provides dedicated customer support with eDeals service

PRESS RELEASE

Lisse, The Netherlands

August 22, 2011

Swets provides dedicated customer support with eDeals service

Swets announced today the launch of its new eDeals Service. Combining a powerful mix of informative data and intuitive online functionality with the knowledge and expertise of a dedicated Customer Account Manager the service will provide customers with end to end support in all aspects of an eDeal.

Direct, publisher eDeals offer many benefits to libraries but they can be incredibly complicated and time consuming to manage, particularly during the renewal phase. Swets’ eDeal service will eliminate most of that hassle by installing a Customer Account Manager to act as project leader for the renewal season, alleviating some of the regular workload from customers, and provide extensive support and advice throughout the rest of the year.

“Many of our customers have found that maintaining and renewing eDeals increasingly consumes valuable resource time,” said Debbie Dore, Chief Commercial Officer at Swets “Our eDeals Service will help to remove a lot of the challenges they face. The combination of detailed, analytical data and the dedicated, hands on representative showcases our ability to support any eDeal from the set up and maintenance through to a smooth, successful renewal.”

This robust service will provide the tools and support to unlock the full potential of an eDeal and its content. With license conditions stored alongside publication and purchase data, customers can analyse historical information and gain an accurate insight into how their eDeal is performing at any time. The Customer Account Manager will always be on hand to explain and interpret the meaning of any particular license condition and to offer expert advice on how those conditions will relate to the customer’s organization. In addition to that, Swets will provide some powerful assessment and evaluation tools, including detailed back year usage data on all eDeals managed via Swets, and assist in the set up of all end-user access to content.

More information on Swets’ eDeals Service can be found at www.swets.com/eDeals

About Swets

Swets is the world's leading information services company. We build on 110 years of experience to maximize the return on investments in time and money for clients and publishers in today's complex information marketplace. With clients in over 160 countries, Swets is a true "long tail" powerhouse that provides the most comprehensive and sophisticated e-commerce platform currently available in its field.

Swets has been included in E-Content Magazine's "100 Companies that Matter Most in the Digital Content Industry" for the past six years and is the only information agent to be ISO 9001:2008 certified on a global basis - a testament to our stringent operation and client service procedures.

Media Contact
Damian Leslie
External Communications Executive
Swets
Heereweg 347 B
2161 CA Lisse
The Netherlands
Tel: 31 252 435 189
Fax: 31 252 415 888
Email: dleslie@nl.swets.com
www.swets.com